Refund policy

Return Policy

Polligram strives to provide the best service to all customers. Please go through our return policy to understand the process for a hassle-free experience.

  • Return Window:

    • If you want to return our product, please contact us within 24 hours of the delivery date.

    • Ship the product back to us within 7 to 10 days at your expense.

    • We will reimburse your shipping costs with Polligram coupons for future purchases.

  • Return Process:

    • If the product is damaged, initiate a return request.

    • Ensure the product is in its original condition, with no damages or tampering.

    • Pack the product securely to avoid transit damage.

    • Clearly mention Polligram's return address on the package.

  • Inspection and Resolution:

    • Upon receiving the product, we will inspect it for damages.

    • You will have the option of a replacement or a reimbursement.

    • We will replace the cost of shipping for the replacement process if the order is intact.

  • Non-Acceptable Returns:

    • Perishable items like food, fish, fruits, and certain magazines.

    • Products that have been tampered with, used, washed, or altered.

    • Slight variations in design, color, and pattern are part of handcrafted items and are not eligible for returns.

    • Inquiries about products should be made before finalizing the purchase.

    • Orders delivered to incorrect addresses provided by the customer are not eligible for return. The customer will bear the cost of returning and resending such orders.

Refund Policy

Polligram is committed to customer satisfaction. Our refund policy is straightforward and transparent.

  • Refund Requests:

    • If you receive a damaged or defective product, contact us within 2 days of delivery.

    • Customers will be requested to provide images or videos of the damaged/defective product.

    • Once clarified, a full refund will be processed within 30 days of raising the request.

  • Processing Refunds:

    • Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

    • We will take 7 to 10 business days to process the approved refunds.

    • The original payment method will be followed. We will credit the required amount to your UPI or bank account.

    • Please note it may take some time for your bank or credit card company to process and post the refund.

  • Refund Scenarios:

    • If we cannot deliver the ordered items, you will be notified and offered a full refund or an equivalent item.

    • Please contact us immediately for a refund or exchange if you received a different item than ordered.

    • In cases of damaged packaging, report within 24 hours with supporting pictures.

    • For perishable products that arrive spoiled, inform us within 6 hours of delivery for a refund or replacement.

  • Non-Refundable Items:

    • Perishable goods, custom products, and used items are not eligible for refunds.

    • Refunds are not available if the product does not meet personal preferences in taste or color.

Cancellation Policy

Polligram values your time and money. Please read our cancellation policy carefully for a hassle-free experience.

  • Order Cancellation:

    • To cancel an order, email us at care@polligram.in.

    • Orders can be canceled if they have not yet been shipped.

    • If the order is paid through credit card or net banking and has not been shipped, a full refund will be issued.

  • Post-Shipping Cancellations:

    • Once an order has been shipped, it cannot be canceled.

    • Such orders will need to follow the return policy for processing.

  • Company-Initiated Cancellations:

    • We reserve the right to cancel orders at our discretion based on unavoidable circumstances.

    • If we cancel an order, a full refund will be processed immediately.

    • Customers will be informed of the cancellation and refund status.

  • General Guidelines:

    • Our primary goal is to provide unmatched service.

    • We maintain a liberal cancellation policy for customer convenience.

    • In cases of fraudulent transactions, Polligram reserves the right to cancel orders and deny future access to the website.

  • Refund Timelines:

    • We will process the refunds the same way you have placed the order.

    • The amount will be credited to your UPI or bank account used during placing an order.

    • It may take up to 14 working days for the refund to reflect in your account.

    • If more than 15 business days have passed without a refund, contact us at care@polligram.in.

Polligram aims to make every transaction smooth and satisfactory. Contact us at care@polligram.in or call us during business hours. We are here to assist you.